Understanding your Deriv partner commission payments

If you have ever looked at your dashboard and wondered why your commission balance does not match your available balance, why you cannot find an expected payout, or when your earnings are scheduled to arrive, this operational guide answers all three tracking questions in one place.

Commission discrepancies are one of the most common sources of confusion for Deriv partners. In the vast majority of cases, the core issue is not missing funds. It is a matter of understanding the underlying clearing cycles: what processing stage your earnings are at, exactly where they land, and when they transition across the system.

Quick summary

• Stage separation: Your commission balance and available balance represent entirely different stages of the same earnings pipeline—one shows recorded activity, the other shows settled funds ready for use.
• Unified depositing: Commissions are no longer credited to individual trading accounts. All payouts now route directly to your central Deriv wallet, visible in the top header of your main partner dashboard.
• Payout timing depends entirely on your commission model: CFD tracking credits to the system daily, while Revenue Share, Turnover, and Master Partner overrides settle on a fixed monthly cycle.
• Reporting verification: If earnings appear inside your comprehensive performance reports but do not reflect in your withdrawable balance, you are looking at a destination location oversight rather than a payment error.

The terms you need to know

• Commission balance: The real-time metric reflecting raw earnings generated by referred client activity. This figure updates dynamically as your referred clients log trades.
• Available balance: The settled funds that have completed processing, passed security checks, and are fully cleared for external withdrawal or platform transfers.
• Partner's Hub: The dedicated affiliate reporting interface where you analyze tracking links, review client activity metrics, and audit detailed commission breakdowns.
• Deriv Wallet: The centralized digital wallet where your credited partner funds are deposited. This unified system replaces the older infrastructure that routed affiliate payouts into trading accounts.
• Crediting cycle: The standardized processing schedule governing exactly when a specific commission model transforms from raw data into accessible cash.

Why does my Deriv partner commission balance not match my available balance?

A mismatch between your commission balance and your available balance occurs because your funds are moving through different processing environments. The commission balance tracks raw, real-time trading volumes generated by your referrals. The available balance tracks fully settled cash that has passed security clearing. Depending on whether the earnings stem from daily CFD trading activities or monthly revenue splits, this clearing pipeline introduces a natural, predictable latency between the two figures.

Seeing two different numbers across these fields is completely normal. It simply indicates that your referral earnings are moving through the standard verification pipeline. To track your models accurately, you must differentiate between recording, processing, and final settlement.

Here is how to think about it:

• Your commission balance reflects activity that has been recorded — your clients traded, the system logged it, and earnings were generated.
• Your available balance reflects funds that have completed processing and are ready to use.

The gap between these two metrics exists because commissions pass through mandatory operational stages. Depending on the commission type and the time of the week, this clearing journey can take hours or several business days. If one figure is higher than the other, check whether the required processing window has passed before assuming an error has occurred.

Where are my funds deposited? Locating your Deriv Wallet commission

The most frequent source of confusion for established affiliates stems from structural platform updates: commissions are no longer credited to your Deriv MT5 account.

The crediting destination has changed permanently to optimise security. All partner payouts now bypass trading platforms and drop directly into your main wallet. You can view your live, withdrawable funds in the top header when logging in. This update is critical because partners checking an older Deriv MT5 account first frequently conclude that a payment is missing, when the funds are actually sitting securely in their wallet.

To verify where your funds are located, follow this standard inspection loop when analysing your earning models and revenue frameworks before initiating a manual audit:

1. Log in to your master affiliate account and load the main interface.
2. Examine the central wallet balance displayed in the top header.
3. Cross-reference this balance against your historical transaction ledgers inside the Partner's Hub to verify if a payout has been officially executed.

If a payout shows as "Settled" inside your administrative reports but is missing from your trading platform, the payment was completed successfully—it is simply held within the wallet ecosystem.

When are commissions paid? A breakdown by type

Payout schedules are not uniform across the ecosystem. Your precise settlement frequency depends entirely on the specific partner contract model you deploy. Review the processing matrix below to map your cash flow expectations accurately:

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If you do not see funds register immediately following a heavy referral trading session, identify the contract model driving those earnings. Daily CFD models update within a rolling 24-hour window. If you are tracking performance allocations via the Deriv partner commission tiers and rewards guide, these allocations accumulate dynamically over rolling quarters and settle following the close of the calendar month.

Monthly revenue cycles require extensive cross-checking and are generally clear by the 15th day of the following month. Always verify that this mid-month processing window has fully closed before escalating a balance inquiry.

How do I check my earnings and verify account details?

To diagnose a balance issue efficiently without experiencing payout delays, execute this five-step operational diagnostic workflow before reaching out to support services:

• Step 1: Parse the commission model. Separate your earnings by stream. Are you expecting an immediate daily CFD credit, a monthly revenue share allocation, or a multi-tier network override?
• Step 2: Inspect the wallet node. Open your master dashboard and verify your central wallet balance. Disregard your Deriv MT5 trading platforms, as internal transfer histories will show no automated credits there.
• Step 3: Run a Partner's Hub statement. Pull an earnings statement for the current period. If the specific transactions are listed as approved within your internal reports, your tracking links are working perfectly.
• Step 4: Measure system latency. Calculate the time elapsed since the trading activity occurred. Ensure that daily windows (24 hours) or monthly clearing windows (up to the 15th of the following month) have completely passed.
• Step 5: Review network overrides. If you manage a broader partner network, review the operational steps outlined in the Deriv Master Partner programme guide to audit multi-tier networks before initiating an escalation.

How to escalate a missing commission with Deriv Partner support

The vast majority of apparent tracking issues resolve themselves once you account for clearing latency and look in the correct wallet interface. However, if you have methodically worked through the diagnostic steps above and confirmed that a specific payment window has closed without settlement, you should escalate the matter to the dedicated support team.

To speed up the investigation and ensure a rapid resolution, compile a support ticket containing the following parameters:

• Your master Partner ID number.
• The exact commission model type and the approximate missing balance calculation.
• Relevant sub-affiliate tracker tokens or specific client trade reference numbers (where available).
• A clear, unedited screenshot of both your Partner's Hub earnings report and your main wallet balance header.

Providing these clear data points upfront prevents back-and-forth communication, allowing engineering teams to audit your tracking data and resolve the discrepancy quickly.

FAQs

Why is my commission balance higher than my available balance?

Your commission balance tracks raw earnings generated in real time by your referrals' trading volume. Your available balance is the cash that has completed security clearing and is ready to withdraw. The variance represents funds moving through the standard processing pipeline.

Where do my commissions go now?

All partner payouts route directly into your main digital wallet, which replaces the legacy method of crediting Deriv MT5 trading accounts. You can view your withdrawable funds in the top header of your partner account home page.

How often are commissions paid?

CFD commissions under the Introducing Broker model process daily, usually updating within 24 hours. Revenue Share, Turnover models, Tier Bonuses, and Master Partner program payouts process on a monthly calendar cycle.

I can see the earnings in my reports but not in my balance — what does that mean?

This indicates a destination location oversight. Because the transaction shows as processed in your reports, your referral links are tracking correctly. Check your master wallet balance in the header instead of looking at your trading platforms.

How long should I wait before contacting Partner Support about a missing commission?

For daily CFD credits, wait 24 hours after the trade activity settles. For monthly Revenue Share or Master Partner overrides, wait until the standard mid-month processing window (the 15th of the following month) has fully passed before opening a support ticket.

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